How to fit out and maintain an on-site maintenance shop
On-site maintenance workshops facilitate the reporting of faults and speed up responses, improving customer experience in Build to Rent. This article advises on fit-out and kit list
Residents
New apps can unlock new revenue streams, increase satisfaction, and improve community integration
New apps can turn your customer’s mobile phone into a digital wallet for selected local vendors chosen by the operator, unlocking new revenue streams, increasing satisfaction, and improving community integration.
Predicting your customers’ CLV can allow for better pricing decisions, especially when optimising rent renewals
The customer lifetime value (CLV) metric is employed in many industries to measure the customer's total revenue generated over their relationship with your brand. However, the real estate market is currently not widely exploring the benefits.
Mystery shopping produces quality data for owner-operators and developers
Regular mystery shopping provides a snapshot of your practices and operating standards, allowing targeted changes to stay focused and accurate to your brand promise
Providing storage ‘out of air’ is a winner for operators and residents
Here are 12 pointers as to the benefits of using the dead space above car bonnets for extra storage
Designing for co-working amenity
Facilities for working from home is now something Build to Rent developers must consider
Flat share households in BTR
Flat sharing can be a match for customers and for operators.
Operators Round Table
Presented by the UKAA BPG Operators working group, this round table series covers best practice in management and operations. Hear from a panel of industry experts who give insight into their approach to planning, delivering and future-proofing their service and management models with the customer in mind.
Regular qualitative and quantitative research will engage residents and inform future strategy
Gathering and acting on resident insight is how the Build to Rent industry will future-proof its products and continue to be relevant to investors and customers alike.
Lead routing means delivering the right resources to the right customer at the right time
Delivering the right resources to the right customer at the right time will save potential renters time and make sure staff are employed in the most efficient way