Episode 1: Customer Engagement
Episode1: Operators round table discussion on customer engagement
Watch Episode 1: Customer Engagement
Presented by the UKAA BPG Operators working group, this round table discussion covers best practice in customer engagement. Hear from a panel of industry experts who give insight into their approach to planning, delivering and future-proofing their service and management models with the customer in mind. On the panel:
Moderator: Lesley Roberts, Allsop LLP. Russell Markou, Quintain Limited. Dheraen Quick, Native Group. Dougie Orton-Wade, Allsop LLP. Rachel Hanniquet-Brooking, Grainger PLC