Nirvana Group Holdings (NGH) has acquired Nirvana Maintenance and Urban Maintenance Group, to continue its expansion into the North West.
Nirvana Maintenance provides a full suite of services for residential property managers, including fire safety, M&E, general maintenance/multi-skilled, grounds maintenance and cleaning services. To date, Nirvana Maintenance has maintained 80+ client portfolios across London and the South. By acquiring Manchester-based Urban Maintenance Group, NGH now intends to deliver that full suite of services to property managers in the North West.
Nirvana Maintenance and Urban Maintenance will operate under Nirvana Group Holdings, both maintaining separate brands. Urban Maintenance’s nine full-time members of staff will be retained, alongside Managing Director and Founder Nathan Yates.
With ambitious plans the acquisition is set to double the group’s total revenue during 2023/24.
Urban Maintenance Group Identified for Growth
Urban Maintenance Group was established during the 2020 COVID-19 pandemic, and specialises in a range of property maintenance services within domestic properties and gained several high-value contracts in the build-to-rent (BtR) market in Manchester.
This gives NGH the opportunity to expand into this sector and offer their multi disciplined suite of maintenance services to these clients.
Darren Waitson, Nirvana Group Holding’s CEO, said: “Urban Maintenance Group has a great platform for growth over the next two to three years, and that’s why we identified the business as a strategic acquisition.”
“Nathan’s passion for the property sector – as a former property manager – really stood out. With Nathan at the forefront of our strategic growth plans we are very excited about our future.
“Over the next 12-18 months we intend to capitalise on Urban’s presence in the North West which includes working with the UK’s largest private landlord, and get the infrastructure in place to offer more services to those clients. As part of this expansion, we’ll be aggressively recruiting across both businesses.”
Tech-Based Property Services
Working with clients in the residential market, Darren appreciates the importance of responsive and reliable customer service. Having been an electrician’s apprentice, he quickly discovered that he could respond to client demand by diversifying his service offering:
“Whilst out on the job as electricians, we would get calls from property managers to look at generic building maintenance problems to help save costs. So over the following years we have developed Nirvana’s USP so we can cover all of the services that the property managers would possibly need on-site. Our team are their eyes and ears, and can quickly identify issues and get them sorted before residents are even aware.“
Today, Nirvana is proud of its technology-based approach to customer service. Their clients have access to a cloud-based reporting system, so requests can be quoted for, approved and carried out with a few clicks of a button. The business also intends to introduce video diagnostics across its contracts, so issues can be diagnosed remotely.
“Even though we’ll be celebrating our tenth birthday in January 2023, we still maintain a start-up business mindset,” said Darren. “It’s our mission to be at the forefront of technology and innovation within the property maintenance industry, with our primary goal always being to add value for our clients whenever possible.”
The company places much emphasis on fostering long-term relationships with their customers. Many of Nirvana’s clients have been with them throughout their ten years, including one of their biggest clients Residential Management Group (RMG). As a result of the acquisition, Nirvana is already working with RMG on several contracts in the North West:
“Over the coming months and years, we shall continue our organic growth supplemented by our acquisition strategy across the country so that we continue our drive and relentless passion to become the no.1 brand in property maintenance.”